Charter Broker Disclosures

Last Leg Jet is an air charter marketplace and booking agent. We are not an air carrier. We do not own, lease or operate aircraft, we do not employ pilots or cabin crew, and we do not hold an Air Operator's Certificate. We arrange air transportation on your behalf with independent, licensed operators, and we hold ourselves out only as an agent for that purpose.

Your contract of carriage is with the operator named on the listing and on your booking confirmation. Last Leg Jet is not a party to that contract.

Every listing shows the operator's trading name, the regulator that issued its Air Operator's Certificate (for example CASA in Australia or the CAA in New Zealand), the aircraft type and, where provided, the aircraft registration. The operator is responsible for the airworthiness of the aircraft, the licensing and rostering of its crew, operational control of the flight and compliance with all aviation, safety, customs and immigration requirements.

If the operator substitutes an aircraft or amends the schedule, it will tell you directly and we will update your booking. You may cancel for a full refund if a substitution materially changes the service you booked.

An operator shows the Verified badge when our compliance team has reviewed copies of its Air Operator's Certificate, current insurance certificate and, where relevant, airworthiness documentation, and those documents are in date. Operators must keep these documents current on the Platform; if an AOC or insurance document expires, the operator's flights are hidden from search until a renewed document is reviewed.

Verification is a document check. It is not an audit of the operator's operations or a guarantee of safety, and Last Leg Jet does not assume responsibility for the operator's compliance.

The fare on each listing is set by the operator. Last Leg Jet does not mark up the operator's fare. We earn a commission that is deducted from the amount we pay to the operator, and where a service fee applies to a booking it is shown as a separate line before you pay. The total you see at checkout is the total you pay.

Taxes and government charges are itemised. Optional extras arranged directly with the operator (catering, ground transport) are billed by the operator under its own terms.

Selecting a flight places a 15-minute hold on the seats while you pay. If you do not complete payment in that time the hold lapses and nothing is charged. A booking exists only once payment has succeeded and you receive a booking reference.

If the operator cancels a confirmed flight, you receive a full refund of everything you paid, to the original payment method. Empty leg flights depend on the aircraft's originating trip, so cancellation is possible at short notice; we recommend booking onward travel with this in mind. Customer-initiated cancellations are non-refundable unless the listing or the operator says otherwise or consumer law provides a remedy.

An empty leg (or repositioning flight) is a sector an aircraft must fly anyway, typically to return to base or to reach its next charter. Operators sell these seats at a reduced price rather than flying empty. Because the flight exists to serve another trip, its timing and routing follow that trip and may change or be withdrawn. Listings state the scheduled departure window; the operator will confirm final timing with you directly.

Operators are required to hold passenger liability insurance that meets or exceeds the minimums set by their regulator and by the Civil Aviation (Carriers' Liability) Act 1959 (Cth) or the Civil Aviation Act 1990 (NZ), as applicable. The operator's liability to passengers is governed by that legislation and, for international sectors, by the Montreal Convention 1999 where it applies. Last Leg Jet recommends that passengers hold their own travel insurance.

For flights touching the United States, these disclosures are intended to satisfy the air charter broker disclosure requirements of 14 CFR Part 295. For flights within Australia and New Zealand, they reflect CASA and CAA NZ guidance that charter arrangers must identify the operator and the nature of the arrangement before sale. Where local law requires additional disclosure, the operator will provide it.

Contact our compliance team at the address below with any question about an operator, a listing or a booking. Complaints about the conduct of a flight are referred to the operator, and we will help you pursue them. You may also contact the operator's regulator directly.